Unified Communications

With the deployment of our Unified Communications (UC) solutions, Worldstone helps businesses to focus on content rather than management of communication channels by bringing together every type of device and medium to allow users to truly connect.

UC makes employees more efficient and effective, regardless of location, by providing them with transparency and universal access as well as effective presence information. Highly mobile workers, those with frequent customer interaction, and those who need to collaborate with internal or external teams stand to gain significant benefit from UC.

Improved productivity for workers:

Our UC offer helps make workers more efficient and productive whether they are at their office desks, mobile, working remotely or telecommuting from home, since they have access to all their communications applications via a familiar interface wherever they are and on whichever device is best suited to their current environment. Workers can more easily initiate contact with customers as well as with subject matter experts within their own organisation, reducing down time and increasing productive time.

Better service for customers:

With UC, employees can have a single number – so customers no longer need to juggle multiple reach numbers and try to guess which one to use. In addition, since company representatives can be contacted in an integrated fashion via multiple modalities – phone, email, instant messenger, etc. – customers can reach them even more easily to place orders or solve issues. The UC solution can improve your company's responsiveness and thus increase customer satisfaction.

Worldstone will work with you to help derive the many business benefits this offers to your internal organisation and to your customers.