Inbound UK and International Service
For businesses looking to keep in regular contact with their customers for sales, service and support, the Inbound service provides an efficient and cost effective way to deliver these services.
Worldstone’s Inbound Call Services are designed to give you control over the way your customers contact you; the rates they pay to do so; how your agents are utilised; and when, how and where your incoming calls are routed.
Combining National and International inbound numbers with the network based call centre services can enhance your business with efficient use of resources around the world, making it simple and easy for customers to contact you as well as:
- Improving relationships with customers by responding more promptly and accurately to their needs
- Developing a platform for cross-selling or up-selling a range of products and services
- Staying within your budget with flexible solutions that reduce demands on sales and account staff
- Obtaining management information, such as statistics on individual numbers, groups of numbers and call trends
- Addressing customers as part of ad hoc or ongoing campaigns and monitoring the response.
Worldstone’s Network based Call Center services offers call queuing, routing of calls, time of day routing, IVR function, call recording – all relieving pressure on the internal systems and staff.
Worldstone can offer a range of solutions from local and international Free phone numbers, local call numbers or international geographical numbers that meets the requirements of all business needs.
