Contact Centre
Worldstone has an enviable track record of delivering and managing complex contact centre solutions for customers both in the UK and around the globe. We work with leading technology partners including Avaya, Rostrvm and Verint to enhance the customer experience for some of the UK’s and global leading brands.
Worldstone can help you to transform your customer service with our wide range of contact centre solutions. We will work with you to provide tailored solutions from intelligent routing and Interactive Voice Recognition (IVR), to proactive contact management and workforce optimisation.
The Worldstone Contact Centre portfolio includes:
- Multi-Media Contact Center Solutions
- Interactive Voice Response (IVR) Solutions
- Social Media monitoring and integration
- Compliance Recording Solutions
- Quality and Workforce Optimisation Solutions
- Outbound Dialling Solutions.
