Support
Support services can be provided centrally on a 24x7x365 basis backed up by local accredited engineers providing full hardware support and spares. Whatever the business specification, Worldstone can provide a fully tailored solution to meet the needs of individual business on a UK or global basis including:
- Definition and development of tailored SLA's designed to support the specific requirements on a country by country basis including variable response times designed to meet individual priorities
- Fully adaptable model allowing you to select the type and level of support and control you require – centrally managed, locally managed or a range of both according to your in-country requirement
- Remote diagnostics including automated monitoring of alarms and notification of systems requiring attention, provision and support for parts for all systems including manufacturers' Tier 3 support where required
- Full Service Account Management package tailored to your specific requirements and full health checks
- Provision of a Global Service Centre based in London
- Fully hosted solutions for the full range of systems and services.
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