• Global Reach
    Local Capability

    Worldstone provides bespoke managed communications services and support for multi-site organisations worldwide.Through our global partner alliance we offer a single global strategy, contract and SLA delivered with local expertise.Through our global partner alliance we offer a single global strategy, contract and SLA delivered with local expertise.
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  • Resilient Global Network

    Worldstone provides a ‘fit for purpose’ network architecture that meets the needs for any business’ applications whether video, voice or mobility.Our fully managed network services offer flexible and reliable solutions for all IT and communications infrastructure requirements. Our fully managed network services offer flexible and reliable solutions for all IT and communications infrastructure requirements.
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  • Increased Business Efficiency

    Worldstone helps organisations to increase business efficiency and agility through unified communications services.Our solutions combine the capabilities of multiple communication tools with enterprise applications ensuring efficient collaboration and increased productivity.Our solutions combine the capabilities of multiple communication tools with enterprise applications ensuring efficient collaboration and increased productivity. Read More

  • Assured Business Continuity

    Worldstone has the capability to manage specific tasks, provide complete management of business operations or deliver a tailored hybrid solution.We provide a flexible SLA driven, end to end service that supports your business critical services and applications 24x7x365.We provide a flexible SLA driven, end to end service that supports your business critical services and applications 24x7x365. Read More
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Service Delivery Management

The Service Delivery Management (SDM) team aims to provide post sales excellence. Regardless of the size and complexity of the activities or the contract deliverables, the SDM team professionally manage the tasks to the customers expectations, delivered to the right quality, for Worldstone and the customer.

Our SDM team is responsible for maintaining and continually improving service quality through a constant cycle of agreeing, monitoring, reporting and reviewing service achievements and through instigating actions to ensure the highest standards of service are maintained. Our SDMs ensure that service levels are documented agreed and monitored and will review actual service levels achieved against target service levels.

The SDM team provide a wide range of services tailored to the individual needs of each customer, including but not limited to:

  • Service Reporting and Reviews
  • Escalation Management
  • Problem Management
  • Change Management
  • 3rd Party Vendor and Partner Management.

 

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  Worldstone  Level 40, Tower 42,
Old Broad Street, London EC2N 1HQ
  +44 (0)20 7920 2000
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