Worldstone won the business to provide the dialling solution for this outbound team. The team has grown significantly since the initial deployment, resulting in upgrades and additional licenses for the system. The benefit to the customer has been increased functionality for the team with agents having access to a wealth of information at their fingertips to enhance the customer experience, along with reporting and management tools for team leaders.
Worldstone have a long and established relationship with Thomas Pink, providing a wide area network solution for the UK HQ and all the retail store sites both domestically and internationally. The solution is based on a secure private network that allows the stores to communicate effectively and securely with the Head Office without the need for in-store firewalls or the risk associated with internet based connectivity.
Identifying the need for a smarter, more customer focused, communications network Renault Retail Group brought in Worldstone to see whether alternative communications technology could deliver an improved customer experience during both the sales cycle and after sales care. Worldstone successfully designed a roadmap and business case for Renault Retail Group, as well as recommending a new, more cost effective, network to transform the day-to-day working environment for employees.
Qantas are a global travel company offering flight sales and holiday bookings. Qantas were looking for a reliable maintenance partner for their existing communications estate and a strategic advisor to assist with global expansion planning and execution. Worldstone conducted system audits resulting in cost savings and system optimisation.
Worldstone assisted Newell Rubbermaid with the development of their strategy, initially to implement a managed centralised system. The solution provided centralisation of the infrastructure which had consisted of multiple PBX’s in each office. The primary benefits realised were improved management reporting and information such as detailed call handling statistics, which CSA handled the call, as well as what products and services customers were interested in.
Worldstone’s ongoing relationship with Monsoon Accessorize was established over 8 years ago, with Worldstone providing a detailed audit of all of the company’s existing communications, including stores connectivity, credit card authorisation and telephony. Worldstone have assisted Monsoon in providing its customers with an experience that is distinctively different, in terms of both product offering and levels of customer service.
Worldstone engaged with Kofax to provide a single point of contact and centralised billing for all EMEA sites. Kofax were looking for a partner that could deliver knowledge, skills and equipment to all its local offices throughout EMEA. The Worldstone solution centred around an Avaya Telecoms solution, but grew to include Data Lines and NGN (non-geographic number) for their call centres.
Hamley’s has been established in the UK for over 250 years and Worldstone work closely with the iconic toy store to provide communications services into their business locations. Worldstone continues to provide resilient WAN solutions, Cisco expertise and integration with 3rd party systems maximising efficiency, usability and cost saving from existing infrastructure.
Requiring consistency across their global sites, Worldstone supports e-bookers Avaya CM, MM and CMS systems in 16 locations globally including UK, Ireland, Germany, France, Finland, Switzerland, Sweden, Holland, Australia and India. Worldstone recently provided eBookers with a Global Videoconferencing solution spanning three continents and incorporating 100 desk based users, dramatically reducing internal travel costs.
CPP, a global provider of card protection services chose Worldstone to deliver and support its Avaya systems in UK, Ireland, Germany, France, Spain, India, China, USA, Mexico and Italy. Worldstone provides CPP a single global contract, centrally managed with local customer support, language and billing as required. Recent deployments include a new contact centre in Turkey and implementation of Workforce Optimisation solutions in 4 locations in Europe.
We do business in all the major cities of the World and we’ve featured a few of our favourites on the website.